call center agent in dubai jobs for all nationalities 2024

call center agent in dubai, Are you ready to embark on a thrilling career journey in Dubai? Look no further! Call centers in Dubai are on the lookout for talented individuals from all backgrounds and nationalities to join their dynamic teams. As a call center agent, you’ll have the opportunity to engage with a diverse range of customers, providing top-notch service and support. From assisting with inquiries to resolving issues, every interaction presents a chance to make a positive impact. With Dubai’s bustling economy and thriving business landscape, the opportunities for growth and advancement are endless. Don’t miss out on the chance to be part of this vibrant and fast-paced environment. Apply now and take the first step towards an exciting career in Dubai!

 

call center agent in dubai

 

 

 

Reservations Agent

• To ensure maximization of room sales and revenue for the hotel.
• To adhere to pre-set availability and rate control.
• To ensure a high level of product knowledge of the hotel and local area
• To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
• To develop and maintain a high level of communication with all major Sources of business and advise the Assistant Reservation Manager of feedback where necessary.
• To ensure a high level of customer service is consistently maintained.
• To ensure up-selling skills are utilised while making reservations.

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Multi-Property Rooms and Restaurant Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

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Customer Service Officer – Bluewaters – Russian Speakers

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma is required

• Bachelors’ degree in any related discipline is preferred.

• Minimum 2-3 years’ experience in customer service within a retail / real estate organization.

• Middle East experience is preferred.

• Excellent English communication skills. Arabic is a big plus.

• Excellent influencing and negotiation skills.

• Excellent problem-solving skills with the ability to maintain composure during difficult conversations.

• Excellent organization and multi-tasking skills.

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Parts Service Representative | Al Futtaim Automotive | FAMCO

• Proficiency in Microsoft Office products and dealership management systems.
• Excellent communication skills, both with customers and company personnel.
• Strong relationship-building abilities to foster positive customer interactions.

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Customer Service Agent, French Speaker

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Customer Service Representative (UAE Nationals only) – Part time WFHQualifications

 

Minimum Qualifications:

 

▪ High School

Minimum Experience:

▪ 0 – 2 years relevant experience in banking sector

Knowledge, Skills, and Attributes:

▪ Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills

▪ Excellent communication skill in English & Arabic

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Customer Support Service Advisor

• 3-5 years of Experience in Heavy Duty Truck or Product Support in Battery Electric and Internal Combustion Engine vehicles.
• Proven experience in customer support or customer service.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders at all levels.
• Demonstrated problem solving abilities and a customer-focused mindset.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in customer support software, CRM systems, and other relevant tools.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Remote Location.
• The employee will work in a home office.
• The employee will travel approximately 25% of the time.
• The employee may work at customer location in different environments.

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Customer Service Representative (CSR) – UAE Nationals ONLY

Job Description

 

Job Purpose:

 

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.

Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

Job Specific Accountabilities

• Provide excellent customer service by attending to incoming calls within the quality guidelines
• Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
• Maintains customer records by updating customer history through service requests/complaints and NotesMaintain confidentiality of the bank’s customers and data
• Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
• Attend to special tasks assigned by team leader and Managers
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Qualifications

 

Minimum Qualifications:

• High School

Minimum Experience:

• 0 – 2 years relevant experience in banking sector

 

Knowledge, Skills, and Attributes:

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
• Excellent communication skill in English & Arabic.

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Customer Service Advisor – Pashto and English Speaker

This position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.

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call center agent in dubai

Interact with customers to provide information in response about Sharjah Co-op’s products and services and respond to inquiries.

· Take orders, analyze customer problems, handle and resolve complaints.

Make outbound calls to set appointments and gather survey data.

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